What Time Does My Feeder Follow When I Travel Abroad?
Wondering how your pet feeder keeps time when you’re traveling internationally? You’re not alone! Let’s clear up the confusion. How the Feeder Keeps Time Your... Read more
Category: Q&A
IOT Devices Vs. VPN
Question:I’ve successfully connected my Petoneer Fountain to Wifi and can interact with it through its app without needing a VPN. However, I’m concerned about its... Read more
EZ , AP & QR Code Setup Modes for Wi-Fi based IoT
For Wi-Fi-based IoT (Internet of Things) devices, there are commonly two setup modes: EZ Mode and AP Mode. These modes are used for connecting the... Read more
Why does the app need Location Permission to access Wi-Fi SSID?
Starting with iOS 13 and in subsequent versions of iOS, Apple has imposed stricter privacy controls on apps that wish to access certain information that... Read more
Daylight Saving Time (DST) implementation
Question:After Daylight Saving Time (DST) implementation in my region, will my schedule be adjusted one hour earlier or later? Answer:The time zone for your Tuya... Read more
Network Routing Between Tuya Servers and Devices
Think of routing like using Google Maps. Our smartphone might connect directly (one hop) to your home router, but reaching a distant host can require... Read more
Connection
Question:I have one customer who advises that every time they leave for vacation, their feeder goes offline. They have a dual band router and have... Read more
Backup Battery For Feeder
Question:About the battery backup option for the Smart Feeder, Is the intention for there to be backup batteries installed at all times? Are the units... Read more
Why Is My Device Offline? What It Means and How to Fix It
What Does “Offline” Mean? Simply put, a device is marked offline when the cloud server can’t communicate with it. Petoneer devices use a heartbeat mechanism... Read more
Can’t Connect Your Petoneer Device? Read This First
Only Supports 2.4G Wi-Fi Device Pairing Instructions Device (Name + Model) EZ Mode (Fast Blink) AP Mode (Slow Blink) Auto-search QR code Fresco Pro (FSW010)... Read more