Can’t Connect Your Petoneer Device? Read This First

Posted on Author Karl

Only Supports 2.4G Wi-Fi

Device Pairing Instructions

  1. On the Home page, tap the “+” icon next to My Devices.
  2. Reset your device and select the correct pairing mode based on the Wi-Fi indicator status:
Device (Name + Model)EZ Mode (Fast Blink)AP Mode (Slow Blink)Auto-searchQR code
Fresco Pro (FSW010)YYNN
Fresco Pro (WF003)YYYN
Fresco Ultra (FSW020)YYNN
Fresco Ultra (WF002)YYYN
Fresco Mini Plus (FSW030)YYNN
Fresco Mini Plus (WF004)YYYN
Fresco Mini Pro (WF001)YYYN
Fresco EzGo (WF005)YYYN
Fresco EzPro (WF007)YYYN
Nutri (FDW010)YYNN
Nutri (PF004)YYYN
Nutri Vision (FDW020,PF002/7)NYNY
Nutri Mini (FDW040)YYNN
Nutri Mini (PF005)YYYN
Nutri Vision Mini (FDW050)NYNY
NutriVueNYNY
AirMaster (AOE020)YYNN
Cozy Sofa (PH001)YYYN
Pet Cam (PC001)NYNY

Pairing Modes Explained

  • EZ Mode (Fast Blink): App sends Wi-Fi credentials via UDP broadcast.
  • AP Mode (Slow Blink): Connect your phone to the device’s hotspot to send Wi-Fi credentials.
  • Auto-Search: App scans for nearby Bluetooth-enabled devices.
  • QR Code: Device scans a QR code generated by the app containing Wi-Fi credentials.

    3. Follow the app instructions:

    • Step 1: Send Wi-Fi info to the device
    • Step 2: Device connects to the router
    • Step 3: Register on the cloud

    Wi-Fi Setup Tutorial

    Nutri Vision (FDW020, PF002, PF007)

    Nutri Vision Mini (FDW050)

    NutriVue

    Nutri Mini (PF005)

    Fresco Mini Plus (WF004)

    Fresco EzPro

    Fresco EzGo

    Fresco Mini Pro (WF001)

    Fresco Ultra (WF002)

    Smart Pet Cam

    Cozy Sofa (PH001)

      Troubleshooting

      Auto-Search Mode Not Working?

      1. Ensure the device supports this mode.
      2. Turn on Bluetooth and Location Services.
      3. Make sure the device is in pairing mode.

      EZ/AP/QR Code Modes Not Working?

      • Avoid ISP-provided routers; use brands like TP-Link, ASUS, or Netgear.
      • Use Wi-Fi 5; if using Wi-Fi 6, disable 802.11ax on 2.4G.
      • Use WPA2-PSK/WPA encryption. Avoid “11n only” wireless mode.
      • Double-check the Wi-Fi password (case-sensitive, no extra spaces).
        • Allowed characters: letters, numbers, @ # $ % ^ & *
        • Avoid confusing characters like l, I, 0, o
      • Use different SSIDs for 2.4G and 5G.
      • Enable DHCP on your router.
      • Ensure pairing mode is correctly set.
      • On iOS 14+, allow Local Network and Wireless Data permissions.
      • Keep the device close to the router. Test speed using a speed test app:
      • Min upload/download: 2MB/s (16Mbps)
      • For video devices (Nutri Vision, Nutri Vision Mini, NutriVue, Pet Cam), need 4MB/s (32Mbps) upload
      • Add 2MB/s if using cloud storage
      • Disable MAC address filtering or use another phone’s hotspot to get the MAC.
      • If the router is overloaded, remove a device to free bandwidth.
      • If the device is bound to another account, unbind it first.

      Still having issues? Contact us at support@petoneer.com

        FAQ

        How to separate 2.4G and 5G Wi-Fi?

        1. Access your router’s settings (address is usually on the back).
        2. Rename 2.4G and 5G networks separately.
        3. Save and reconnect your devices.

        How to enable DHCP?

        1. Go to router’s LAN settings.
        2. Enable DHCP and save.

        How to enable Local Network and Wireless Data permissions on iPhone?

        1. Open Settings > Petoneer app.
        2. Enable Local Network and Wireless Data.

        Why can’t I register the device to the cloud (Step 3)?

        1. Likely router compatibility issues.
        2. Contact support@petoneer.com for assistance.

        Wish you a happy journey with Petoneer smart pet gadgets!