| Question: About the battery backup option for the Smart Feeder, Is the intention for there to be backup batteries installed at all times? Are the units only supposed to switch to battery mode in the event of a network or power failure? |
| Answer: The backup battery for the Smart Feeder is designed primarily for power outages, and its use is optional. If kept installed, the device will transition to battery mode solely in the event of a power outage. A network failure will not trigger the switch to battery-powered mode. |
| Question: Why do customers complain some odd issues customers have like timing or other random issues and they are usually solved by removing the batteries? |
| Answer: This feeder isn’t designed for high-precision timing when offline. In the event of a power outage, if it loses network connection, it can’t synchronize with a time server to keep its internal clock accurate. This might lead to delays as it can’t sync with the server. The main function of the backup battery is to ensure that cats continue to be fed during power interruptions. Given these factors, we acknowledge there might be occasional timing discrepancies. |
